Last updated: 8 September 2026

1. Who we are and what this policy covers

Health Equity (healthequity.in) is an initiative of Savita Memorial Trust, a public charitable trust registered under the Bombay Public Trust Act, 1950 (Registration No. E/1335/Anand, PAN AADTS5268B) ("the Trust", "we", "us").

This policy explains what personal information we collect through this website, why we collect it, how we protect it and what rights you have over it. It applies to everyone who visits this website, makes a donation, applies to volunteer or contacts us. Please read it together with our Terms of Service.

2. Information we collect

Information you give us when you donate. Our donation form asks for your first and last name, email address, phone number, Permanent Account Number (PAN), country, postal address and an optional message. We ask for your PAN because it is required to issue a donation receipt that can be used to claim a deduction under the Income Tax Act, 1961.

Information you give us in other ways. If you contact us, apply to volunteer or write to us about working with us, we collect the details you choose to send, such as your name, contact details and the content of your message.

Information collected automatically. Like most websites, our servers record your IP address, browser type, device type, the pages you visit, and the date and time of your visit. This is used to keep the site secure and to understand which pages are useful.

Information we do not collect. We never see or store your card number, CVV, expiry date, UPI PIN, bank account number or netbanking credentials. Those are entered on the payment gateway's own secure page and never reach our servers.

3. Why we use your information

• To process your donation and confirm it to you.
• To issue a donation receipt and to meet our accounting, audit and income tax reporting obligations.
• To answer your questions and respond to requests, including refund and cancellation requests.
• To keep you informed about the work your donation supports, where you have not asked us to stop.
• To detect and prevent fraudulent or unauthorised transactions.
• To maintain the security and proper functioning of this website.

We do not use your information for automated decision-making or profiling.

4. How payments are handled

Online donations are processed by Razorpay, a payment gateway authorised by the Reserve Bank of India. When you pay, you are taken to Razorpay's secure interface and your payment credentials are handled entirely by them under the Payment Card Industry Data Security Standard. We receive only the outcome of the transaction, a payment reference and the payment method used. Razorpay's handling of your data is governed by its own privacy policy.

5. When we share information

We do not sell, rent or trade your personal information to anyone. We share it only in these situations:

• Payment gateway. Your name, email address and phone number are passed to Razorpay so the payment can be completed and so support queries can be traced.
• Statutory and regulatory bodies. Donation records, including PAN, are reported to the Income Tax Department where the law requires it, and are made available to the Charity Commissioner, our auditors and other authorities entitled to see them.
• Service providers. Our website hosting and email providers process data on our behalf and only on our instructions.
• Legal requirement. Where we are required to disclose information by law, by a court, or to protect the rights and safety of the Trust, our beneficiaries or the public.

6. Cookies

This website uses cookies that are necessary for it to work, including a session cookie that keeps your visit consistent from page to page and a security token that protects forms against misuse. These cannot be switched off without breaking the site. Where we use analytics to count visits and understand which pages are read, that information is aggregated and is not used to identify you personally. You can block or delete cookies in your browser settings, though some parts of the site may then not work correctly.

7. How long we keep your information

Donation records, including donor name, PAN and amount, are retained for at least eight financial years because charitable trusts are required to preserve books of account and receipts for inspection and audit under the Income Tax Act, 1961 and under public trust law. This means we cannot delete a donation record on request, even though you may ask us to stop contacting you at any time.

Enquiries, volunteer applications and general correspondence are kept only as long as needed to deal with them and for a reasonable period afterwards. Server logs are retained for a short period for security purposes.

8. How we protect your information

This website is served over an encrypted HTTPS connection. Access to donation records is restricted to authorised trustees and staff through password-protected administrative accounts. Payment credentials never reach our systems. We review our practices periodically.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach occurs that is likely to affect you, we will inform you and the relevant authorities as required by law.

9. Your rights

You may ask us to:

• tell you what personal information we hold about you;
• correct information that is inaccurate or incomplete;
• delete information, where we are not required by law to keep it;
• stop sending you updates about our work; and
• withdraw a consent you previously gave, without affecting anything done before you withdrew it.

Write to [email protected] and we will respond within 30 days. We may ask you to confirm your identity before acting on a request.

10. Children

This website is not directed at children and we do not knowingly collect information from anyone under 18. Donations should be made by a person legally competent to contract. If you believe a child has given us personal information, contact us and we will remove it.

11. Links to other websites

Our pages may link to other websites, including our payment gateway and social media pages. We are not responsible for the privacy practices or content of those sites. Please read their policies before giving them your information.

12. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continuing to use the website after a change means you accept the revised policy.

13. Contact and grievances

For any question about this policy, or to raise a grievance about how your information has been handled, contact our Grievance Officer:

• Email: [email protected]
• Phone: +91 9724226170
• Address: CC Patel Sarvajanik Hospital, C/O, opposite ST Bus Stand, Sojitra, Gujarat 387240

We acknowledge grievances within 3 business days and aim to resolve them within 30 days.